Terms and Conditions

Welcome to Sokrio. These Terms and Conditions ("Terms") govern your access to and use of the Sokrio Distribution Management System (DMS), including our web platforms, mobile applications, and auxiliary services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.

Definitions

• "Sokrio," "We," "Us," or "Our" refers to Sokrio Technologies Ltd.
• "User," "You," or "Your" refers to the individual, company, or organization utilizing the Service, including management, supervisors, and sales representatives.
• "Content" refers to any data, text, information, or material submitted, uploaded, or generated through the use of the Service.

Account Registration and Security

To access the core features of the Sokrio DMS, you must register for an account.

• Accuracy: You agree to provide accurate, current, and complete information during the registration process.
• Security: You are responsible for safeguarding your password and login credentials. You agree not to disclose your password to any third party and to notify us immediately of any unauthorized use of your account.
• Accountability: You are responsible for all activities that occur under your account, whether or not you authorized that activity.

Use of the Service

Sokrio grants you a limited, non-exclusive, non-transferable, and revocable license to use the Service for your internal business operations, specifically for distribution and sales channel management.

Prohibited Activities: You agree not to engage in any of the following prohibited activities:

• Copying, distributing, or disclosing any part of the Service in any medium.
• Attempting to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running the Service.
• Taking any action that imposes an unreasonable or disproportionately large load on our infrastructure.
• Using the Service to track, monitor, or collect personal data from individuals without their explicit consent or in violation of applicable privacy laws.

Subscriptions, Payments, and Refunds

• Billing: Access to certain features of the Sokrio DMS requires a paid subscription. You will be billed in advance on a recurring and periodic basis (e.g., monthly or annually) depending on your subscription plan.
• Changes: We reserve the right to modify our subscription fees at any time. We will provide reasonable notice of any price changes.
• Refunds: Refund requests for specific services (like SMS and In-app Telephony) or unauthorized transactions must be reported within 48 hours. Please refer to our Refund Policy for complete details regarding disputes and eligible returns.

Data Privacy

Your privacy is important to us. By using the Service, you agree to the collection, use, and sharing of your data as outlined in the Sokrio Data Privacy Policy. We implement industry-standard security measures to protect your distribution, sales, and employee data.

Intellectual Property

The Service and its original content, features, functionalities, and user interfaces (including the Retailer App and web dashboards) are and will remain the exclusive property of Sokrio and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Sokrio, its directors, employees, partners, or agents, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Service.
• Any conduct or content of any third party on the Service.
• Any errors or inaccuracies in the data generated by the platform (including route planning, inventory forecasting, or sales reports).

Service Availability and Updates

While we strive for continuous uptime, we do not guarantee that the Service will be uninterrupted, timely, secure, or error-free. We reserve the right to modify, update, or discontinue the Service (or any part thereof) temporarily or permanently with or without notice.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Bangladesh, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service will be subject to the exclusive jurisdiction of the courts located in Dhaka, Bangladesh.

Contact Us

If you have any questions about these Terms, need technical support, or wish to report a violation, please contact us at:

Email: accounts@sokrio.com